Return an item
Not happy with your item?
Feel free to start a return by sending any unwanted/unused items to the address below. Make sure you include your order # and the email address used to place your order. This will help us to find your order quicker.
If you:
- Are returning an item that has already been used or is faulty, please complete the form first for approval of your return.
- Are returning an item that is unused? Just send it back to the address below (make sure you include your order # or email address and name):
Returns address:
ULTRASKINS – Ultra X Ltd.
Unit 22, 30-38 Dock Street
Leeds, West Yorkshire
LS10 1JF
United Kingdom
For EU returns please contact us. DO NOT return any EU orders to UK address.
Please ensure that your item complies with our Returns policy, otherwise your return may be refused.
If you are returning an order from outside the UK/EU, please mark the package as ‘Return’. We will not accept returns if they carry a commercial value and require customs fees to be paid.