FAQ

ULTRA Skins are a stylish wrap, made of the highest-quality, vehicle-grade cast vinyl that will protect your device from scratches, dust and light bumps. Available in a wide range of colours and textures, ULTRA Skins offer a huge choice of options to customise your device.

Simply, no.

 On some occasions a skin might be confused with the ‘skin case’ term which is used to describe a very thin phone case.

But no, a skin or vinyl skin should not be confused with a case.

With every order you will receive your skin of choice, camera accents (if applicable) and a high-quality wet wipe to clean your device before installing the skin.

Do skins come pre-cut?
Yes, all skins are precisely cut to fit your device and give access to buttons, ports and cameras.

All of our skins are perfectly cut for your device, which means they will be very easy to install.

What do I need to install the skin on my device?
You will require a hair dryer or heat gun (for most skins), focus and some patience.

Do I really need to use a hair dryer?
If your device has curved corners, you will need a hair dryer or heat gun to soften the vinyl and activate the glue, which will help you achieve a perfect installation even on curved corners.

NOTE: Do not apply excessive heat, as this can cause damage to both your device and the skin.

I messed up the installation? Can I remove the skin and start over?
Yes, even if you’ve creased the skin, apply some heat, stretch slowly and re-apply.

Quick tutorial (smartphones):

1. Clean your device thoroughly with the wet wipe provided (very important!).
2. Align the bottom charging port (for Full-Back skins), or back logo (for Standard fit skins).
3. Use heat to soften the skin, before installing the corners.
4. Use a soft microfibre cloth to apply pressure on the corners or curved surfaces.
5. Rub margins 10 to 15 times to soften the edge of the skin.
6. You’re done! Enjoy your customised device!

Please visit our How To Apply page for installation videos.

 

Most of our orders are dispatched within 24 hours (Monday to Friday) from the time you have placed your order.

You should have received an email confirmation when your order has left our warehouse.

UK Mainland delivery timescales are between 3 to 5 working days (except weekends). On rare occasions delays might occur. If more than 10 working days have passed since your order has been dispatched, please contact us.

International delivery timescales are between 5 to 15 working days (except weekends). On rare occasions, delays might occur. If more than 15 working days have passed, we recommend checking with your local post office, and ask for a parcel in your name. If you’ve done this and still can’t find your parcel, please contact us.

For peace of mind, we highly recommend chosing the tracked delivery service for international orders.