Help Centre (FAQ)

Once your order has finished processing and has been dispatched, you will automatically receive an email confirmation. This email will contain your delivery address, and a tracking number (if applicable).

If your order has not beed dispatched yet, contact us immediately asking for your shipping address to be changed. Once your order has been dispatched, we can no longer change it.

Unfortunately, not. Due to the nature of our business, most orders are made-to-order, and it can take us up to 2 business days to complete your order.

If your shipping method of choice provides a tracking service, this will be emailed to you in the dispatch confirmation email. Alternatively, you can check the status of your order using the button below.

Order status
We ship all of our products from the UK. All of our international orders are sent via Royal Mail, and we make sure to process your order as quickly as possible.
Times can vary depending on the destination country, customs, holidays and other unforeseen events that may cause delays.
For a package sent via International Standard / Tracked delivery time, is on average 7-12 business days to Europe and the US, and 15-25 business days to rest of the world. Depending on your location, these estimated times may be longer or shorter.
VAT taxes and other customs processing fees may apply in your home country.

ULTRA Skins does not have control over the imports or customs fees imposed by your country. We cannot and will not be held responsible for compensation.

Additionally, legal obligations compel us to accurately declare shipment values.

It doesn't matter if you are buying 1 product or 100, you will only pay for the shipping price once.

We accept most credit/debit cards, PayPal, Apple Pay and Google Pay.

Yes, you can pay by using your PayPal account, or by using a credit card without having a PayPal account.

First check you have enough funds in your account. If you card is still declined, try a different card or a different payment method.

A skin is a stylish, overpriced and overhyped wrap, made of the highest-quality vinyl that will protect your device from scratches, dust and light bumps. It also allows you to be (kinda) unique and use your device (almost) as intended by the manufacturer, without the unnecessary bulk added by cases.

Please check our How to page by clicking the button below. We have videos for almost all devices. If you can't find your exact device, choose the most similar one to it. Alternatively, you can contact us if you need extra information.


Simply, no.

On some occasions a skin might be confused with the ‘skin case’ term which is used to describe a very thin phone case.

But no, a skin is not a case.

Depending on the thickness of the skin, you may be able to use a case on top of the skin. Yet, the case might damage the skin.

Yes, all skins are precisely cut to fit your device and give access to buttons, ports and cameras.

Nope. The skin will offer some scratch protection, but if you drop your skin wrapped device from a 6 feet height you might be guaranteed to book a screen replacement.

We have video tutorials for most devices. Each tutorial will show you a step-by-step process on how you can perfectly apply your skin.

We are more than happy to offer you a full refund for unused items that are being returned to us.

To start a return, press the button below and complete the return form.

Start a return

Our return timeframe is 14-working days from the date you receive the product.

You are more than welcome to send the unused skin back for a refund.

We do not offer free returns, and unless the skin was faulty/wrong product, ULTRA Skins will not pay for the return shipping costs. This is entirely the buyer's responsibility.

If you're not happy with the skin you purchased, you can send it back for an exchange.

To exchange an item, complete the form by pressing the button below.

Exchange an item

Still have a question?

If you still need to speak to us, please contact us via email.
Our operating hours are 09:00 - 18:00, Monday to Friday. Excluding Bank Holidays.

We aim to respond to all messages within a few hours, but please allow up to 48-hours for a reply.