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EU Shipping
We are thrilled to share some exciting news with our valued customers in the European Union. In our continuous effort to improve your shopping experience and satisfaction, we have established a new EU warehouse to process all EU orders. This means faster delivery times, no customs fees, and a better shopping experience!
When you place an order on our website, here’s what happens:
- Order processing: Your EU order plus every other EU order we receive is bundled into a single package and sent to our delivery partner’s hub in the Czech Republic.
- Forwarding: From the Czech Republic, the package is forwarded to a courier in your country.
- Delivery: The local courier delivers your package directly to your door or parcel box (depending on your choice).
This streamlined process ensures that your order reaches you quickly and efficiently.
In the past our customers were hit with a hefty import tax and a customs processing fee. For a £10 skin, a customer in France was required to pay an extra fee of 18 EUR + a processing fee of 10 EUR, taking the total cost including shipping from the UK to a whopping £40+. The same skin can now be shipped to France for only 6 EUR.
Absolutely. Like all our international orders, every EU order comes with a tracking number. This allows you to monitor the progress of your package from our warehouse to your door, giving you peace of mind and precise delivery updates.
If you need to return an order, we have a dedicated return address within the EU to make the process as easy as possible. Simply head over to our Returns page and follow the returns procedure. This ensures that returns are handled quickly and efficiently, without the need for international shipping.
Due to challenges imposed by new customs regulations after Brexit, we have decided to open a new warehouse and production location in the EU to ensure a better shopping experience for our customers.
We are committed to providing you with the best shopping experience possible, and our new EU warehouse is a significant step in that direction. Thank you for your continued support and happy shopping!
If you have a question regarding to EU orders, feel free to send us an email via the contact form below, and we will get back to you as soon as possible.