Our return policy lasts 14 days and there are some products that cannot be returned* (see Additional non-returnable items below).
If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition (unsealed or used), is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working of days. Please note that the money might take longer to arrive into your account, depending on your bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank / Paypal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Please note it may take up to 5 working days for a payment to be cleared.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the address prodived below.
To return your product, you should mail your product to the address provided below.
HEY Media Ltd. – ULTRASKINS
Unit 22, 30-38 Dock Street
Leeds, LS10 1JF
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning an item over £50, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns during transport.