Return an item

    Not happy with your item?

    We try our best, but sometimes our best isn’t enough.. 😢

    Feel free to start a return by completing the return form. Make sure you include your order # and the email address used to place your order. This will help us to find your order quicker.

    If you:

    Want to return an item that has been already used or is faulty, please get in touch with us first for approval of your return.

    If you return an item that is unused, just send it back to the address below (make sure you include your order # or email address and name):

    UK/outside EU returns address:
    ULTRASKINS – Ultra X Ltd.
    Unit 22, 30-38 Dock Street
    Leeds, West Yorkshire
    LS10 1JF
    United Kingdom

    EU returns address:
    Ultra Skins SRL
    Unit 508D, Reysol Building
    Str. Ion Maiorescu, Nr.4
    Craiova, Dolj

    Please ensure that your item complies with our Returns policy, otherwise your return may be refused.

    If you are returning an order from outside the UK/EU, please mark the package as ‘Return’. We will not accept returns if they carry a commercial value and require customs fees to be paid.